Customer Stories

Skybound Comics Uses Segmentation and Personalization to Increase Email Open-Rates To 80% With Sendlane

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Eric Denman
Creative Director of Skybound Comics
80% Open Rate

A genuine MULTI-PLATFORM ENTERTAINMENT COMPANY led by passionate creators of content for all sizes of screens – Big, Small and everything in between…

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Headquarters

Los Angeles, CA

Industry

Entertainment

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Executive Summary

Skybound started as a single comic book: The Walking Dead. The dark, dystopian zombie comic quickly gained avid readers worldwide and eventually landed a TV show based on and titled under the same name. 

With one successful comic-turned-TV-show under their belt, Skybound went all-in on expanding the eCommerce side of their business, and email marketing soon found its way to center stage. However, their current email provider wasn’t performing the way they needed. 

A switch from Sendgrid to Sendlane helped Skybound increase deliverability and increased open-rates to as high as 80%.  

Problem

Having an extensive email list seems like the opposite of a problem. But for Skybound and their Creative Director, Eric Denman, the list they had was the issue at hand. At the start of their business, Skybound used Sendgrid to collect emails everywhere, including their website and tradeshows. As their business grew in popularity, so did their email. 

However, due to the features available to them from their ESP, there was no way of categorizing contacts or segmenting what they had. As Eric worked on email marketing campaigns, he began to notice open-rates and CTR were too low to maintain. 

Pulling from experience, Eric knew the email list needed to be vetted for interest. He decidedly ran a re-engagement campaign to prune the list as needed. But their ESP still left much to be desired. 

“We had managed to grow our list to over 2 million contacts, but the issue was with our account with Sendgrid; there was no way of knowing where those contacts came from. I ran a re-engagement campaign that cut our list down to somewhere around 200k. Our ESP at the time had no features for segmenting that list or doing personalization of any kind. It was frustrating, to say the least.”

Solution

Eric knew they needed to make a change regarding their email provider and overall email marketing provider. While working with a marketing agency, Skybound decided to move to the ESP suggested by the agency — Sendlane. 

After getting their contacts migrated over, Eric began chatting with Sendlane’s team of deliverability experts who offered suggestions for setting up various automations and segmentation strategies built around their contact’s interests and Skybound’s overall marketing goals. 

As a result of building out segmented lists and implementing new personalization tactics, Skybound email marketing improved remarkably. 

“After the switch to Sendlane, we started going hard on segmenting our list by interest. Now, we have various segments that are our best performers, with some that have an open-rate between 70% and 80%. We could never have done that with our old provider. The segmenting and personalization with Sendlane are huge!”

Conclusion

After switching to Sendlane and utilizing our automation, segmentation, and personalization features along with the email marketing tactics provided by our deliverability experts, Skybound’s open-rates and conversions grew exponentially.  

Skybound's Favorite Things About Sendlane:

  • Segmentation & Tagging -- “We love the segmentation features, especially tagging! Now, every link in our emails gets a corresponding tag to segment our contacts’ interests. We couldn’t do anything like that with Sendgrid.”
  • Customer Service -- “I love the customer service team! Night or day, if I have a question, they’re around to help us out or to get a campaign out the door.”
  • List Hygiene -- “The list hygiene feature is one of my favorites. We usually have contacts in multiple segmented lists and it’s great that we have the ability to scrub someone from one they’re no longer engaging with without removing them from every list they’re on.”

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Eric Denman
,
Creative Director of Skybound Comics