The 7 Best SMS Apps for Shopify in 2023

SMS/MMS Marketing

•

15 Feb

2023

Article Quick Links

SMS marketing is the secret weapon your eCommerce store needs.

While your customers are drowning under the weight of their inbox (and your "SALE NOW ON!" broadcast is lost in a sea of competitors), SMS open rates are around 98%.

But which app to choose? We've dug into 7 SMS apps for Shopify, so you don't have to. Simply grab a drink, scroll, and pick the best SMS marketing app for you.

‍

Why you should integrate SMS with your Shopify Store

So, SMS marketing has higher engagement than email marketing. But why else should you consider it for your Shopify store?

SMS campaigns are more personal than email, as there's still a novelty value to companies sending you a text message.
SMS and MMS marketing is more cost-efficient than email or digital ads, so you can make your budget go further.
SMS messages have higher conversion rates than other marketing channels, making it easier to nudge your customers along their purchasing journey.

All of these benefits mean integrating SMS with your Shopify store is a no-brainer.

If you're ready to drive leads, answer customer queries, and encourage repeat purchases, then here are the 7 best Shopify SMS marketing apps in 2022.

‍

Best for: Multi-Store and Deep Data Integration

1. Sendlane

Sendlane is a powerful email and SMS marketing platform fully compatible with Shopify.

If you're managing multiple eCommerce stores, then Sendlane lets you bring all that data together on one platform. (Say goodbye to multiple logins and a million open tabs!)

Compared to other platforms, its UI is easy to navigate, and its customer service is more responsive.

Its powerful SMS and MMS messaging tools, detailed analytics, and segmentation options make it your #1 app for SMS in Shopify.

Here's what we like:

App highlights

Unite your data across your email and SMS marketing
Use automated funnels and pre-built templates to save time
Easy to set up and use
Learn from customer actions with detailed analytics
Increase conversion metrics with powerful segmentation options
Increase sales on Shopify through SMS

All your customer data in one place

With Sendlane's powerful all-in-one platform, you can bring together customer data from across many channels. Not only does this make it easier for you to see all customer touchpoints, it also means you can give your customers a cohesive experience.

Ready-to-use automations

There's no point in reinventing the wheel. Sendlane knows eCommerce, and they have a whole library of SMS automation and ready-to-use templates. So you can jump right in and start sending powerful messages to your customers immediately!

Check out our blog for more ways to harness Shopify SMS marketing.‍

Intuitive UX

Powerful platforms don't have to be complicated. Sendlane's segmentation capabilities and personalization features can have a huge impact on your business. But they won't give you a migraine.

How Sendlane integrates with Shopify and Shopify +

What it doesn’t offer

Sendlane doesn't have a freemium option, but you can enjoy a 60-day free trial.
SMS marketing is currently only available in the US and Canada.

Pricing and plans

Once your 60-day free trial is up, Sendlane has a transparent pricing structure. You can vary your plan to meet your specific email and SMS needs and then pay annually or monthly.

Growth Plans: Start at $83/month for up to 5,000 contacts. You get access to all features, our all-star Product Support Team, the SMS subscription add-on, and access to eCommerce Academy - Email Marketing Basics & SMS Marketing Basics online courses
Pro Plans: Start at $640/month for up to 50,000 contacts. You get access to everything in the Growth plan, plus custom onboarding, access to our Customer Success Team, monthly program reviews, and access to eCommerce Academy - Email Marketing Basics, Novice, and Intermediate, and SMS Marketing Basics online courses.

SMS/MMS subscriptions start from $100 (monthly) for 5,000 credits, or save even more with annual plans!

1 SMS = 1 credit
1 MMS = 3 credits

Learn how you can save 40% on your email & SMS bill and get started with a demo today!

‍

2. Attentive

Attentive is an SMS-first marketing platform that integrates with Shopify. Its easy-to-use interface is popular with customers, and its chat support is responsive. It has a wide range of integrations, and its tools help both large and small businesses drive more sales.

However, while Attentive has a lower entry price than some other SMS Marketing apps, costs quickly increase as more customers engage.

Pros

Wide range of integrations
Simple interface
Responsive customer support

Cons

Costs can quickly increase
Limited reporting capabilities
Pricing isn’t available upfront
Platform is only available via desktop

Pricing

Attentive's pricing is available on request only

‍

3. Postscript

Postscript helps Shopify businesses across many categories to send text message campaigns and manage customer interaction. With their platform, you can leverage historical data from your Shopify store to drive sales with targeted SMS communication.

Pros

Solid automation capabilities
Easy-to-navigate app
Free plan available

Cons

Limited analytics
Pricing is on a use-it-or-lose-it credits system

Pricing

Postscript does offer a free plan if you're at the beginning of your Shopify store. Plans go up to $500 for larger businesses.‍

‍‍

4. SMSbump

A text marketing app powered by Yotpo, SMSBump serves eCommerce brands who want to send personalized messages to their customers. They offer a large library of SMS flows that can be tailored to your brand voice.

SMSBump is a great choice for brands with an international presence as they operate worldwide.

Pros

Multi-channel subscriber collection
Compliant with GDPR, TCPA, and CITA guidelines
International coverage

Cons

A/B testing is only available on the highest priced plan

Pricing

SMSBump offers two plans for smaller businesses ($0 and %19 per month). Their custom packages start at $59 per month.

‍

5. Emotive

Emotive is an SMS app for Shopify focusing on conversational sms text messaging. It harnesses pre-built conversation flows and sends messages based on segmented customer data (such as which website pages they've recently visited).

Its focus on relationship building increases customer loyalty and lets you create personalized sms campaigns.

Pros

Customizable conversation flows
Large range of integrations
Intuitive interface

Cons

Front-end set up can take some time
Higher cost, and no free plan

Pricing

Emotive's plans start at $200 per month for up to 10,000 mobile phone sessions, heading up to $1000 per month for over 10,000 sessions.

‍

6. Klaviyo

Klaviyo is an all-in-one marketing platform incorporating email and SMS marketing. Integrating with over 300 eCommerce platforms, it works well with Shopify. And it offers strong segmentation, automation, and personalization functions.

Pros

Omnichannel functions help monitor customer behavior
Large range of Shopify integrations

Cons

Steep learning curve at the beginning
Lack of integration with setup RM systems

Pricing

Pricing for Klaviyo starts low, but soon stacks up. Their SMS and email plan start at $60 a month for 1,250 SMS credits.

‍

7. Voyage

Another SMS marketing app, Voyage, helps you send targeted SMS campaigns to your Shopify customers. They focus on increasing your customer lifetime value through innovative segmentation and functions like abandoned cart recovery and welcome messages.

Using its AI-powered chatbot, automated conversations and flows can send pop-ups, SMS notifications, and product promotions to the people most interested.

Pros

User-friendly platform
Sophisticated segmentation functions
Responsive customer service

Cons

Unclear pricing
Limited reporting functions

Pricing

Voyage offers a free trial, but after that, its pricing isn't listed publicly.

//[inject:ad-shopify]

How to integrate Sendlane with Shopify

Ready to get started? Here's how you integrate Sendlane with your Shopify store:

1. Make sure you have lists created in your Shopify store for abandoned cart, newsletter, buyers, and back-in-stock.

2. Select the one-click Shopify integration within sendlane’s integration marketplace

3. Upload the lists from Shopify into your Sendlane account.

4. Finalize your integration!

Sendlane and Shopify integration process

For more guidance and troubleshooting, here's our guide to integrating Shopify and Sendlane. Have specific questions? Our product support team is available via live chat 24/7/365!

Learn how you can save 40% on your email & SMS bill! Speak to a Sendlane expert today to get started.

‍

Best SMS Apps for Shopify FAQ:

Written by

Caitlin Hutchinson

Head of Marketing

As someone consistently recognized for her talent in writing, storytelling, art, and technology, it’s not shocking that Caitlin realized her passion for marketing exceptionally early in her career. As the Sr. Director of Marketing, Caitlin leads, develops, and accelerates Sendlane’s strategy and brand recognition. Known as Sendlane’s “Brand Warrior'', Caitlin is credited for the bold, disruptive, and innovative branding behind the pink envelope. Joining Sendlane as the 6th employee and the 1st marketing hire, Caitlin has since worked diligently alongside the CEO to nurture the department into the high-performing and creative powerhouse it is today.

@caitlinkhutch