If your business is looking to improve its email marketing strategy, there is a lot to be gained from diving into the analytics of every completed campaign. It’s also helpful to study other companies’ campaigns that had positive outcomes, as they can offer inspiration for your future projects!
The following eCommerce email marketing case studies showcase three instances where a good email content based on a marketing strategyl marketing strategy yielded positive returns. These campaigns all incorporated the Sendlane platform to achieve these results, the details of which we’ll touch on here.
1. MAD TASTY’s Successful Mid-Pandemic Journey into eCommerce
The hemp-extract beverage company MAD TASTY is the perfect example of a brand that was quick to pivot when COVID hit, subsequently transitioning their operations in order to remain competitive in a relatively niche industry. Here’s how they did it, and how email marketing paved the way.
Background and shift to email marketing
OneRepublic frontman Ryan Tedder is the pen and voice behind some of the biggest pop hits in the world, including Apologize with Timbaland, Counting Stars, and Good Life. Six years ago he was at a crossroads in terms of his mental health, with skyrocketing anxiety levels brought on by exhaustion. It was then that he tried CBD for the first time.
After seeing positive results fairly quickly, he started work on a retail store presenting clean CBD products to the US market. When expert marketer Leila Khoury was brought in to grow customer awareness and revenue, she noticed that they weren’t tapping into email marketing nearly enough. She foresaw possibilities to scale the business by building a new, well-nurtured audience base online by investing in an eCommerce email marketing software.
Making the switch
As recently as the end of 2019, MAD TASTY was still predominantly a physical business without much of an eCommerce presence. While their team was sending email campaigns to customers, it was with a provider that didn’t offer much support.
A recommendation from another business in the same industry soon brought Sendlane into the mix. Enthralled by the deep-data integration we offered, the brand was impressed by how we were able to help them get to know their core customers on a much deeper level; we facilitated them in quickly creating audience segments for more personalized targeting. Being able to automate much of the process — effectively freeing up resources for other COVID-related challenges — was an added bonus.
Aside from showing the commercial power of email marketing to the MAD TASTY team for the first time, Sendlane was the formal channel through which the company could help transition their business online and encourage their customers to buy their CBD products through their web and increase their sales.
The switch meant that their marketing department spent less time generating mailer designs, automating much of the process right from day one. Their customers were now able to buy products online and learn more about new releases directly from MAD TASTY, leading to better sales and growing the brand’s popularity over the last two years.
2. Rx Smart Gear Implements a Multi-channel Revenue Strategy
Another case study to take note of showcases the strength of leveraging a multi-channel revenue strategy with unified email and SMS marketing. Rx Smart Gear — a world-leading fitness brand — was hopeful in turning SMS marketing into their next highest revenue source. The results were nothing short of astounding.
Shifting focus to SMS marketing
The team at RXSG already knew about the importance of email marketing. The channel is responsible for 15% of their total revenue and plays a key role in delivering personalized customer experiences.
But most ESPs they used lacked comprehensive employee training, reliable customer support, and integrations with their favorite apps. RXSG was looking for an all-in-one solution that not only enabled them to implement campaigns easily, but also helped their employees understand automations.
A roll of the dice
Marketing expert Ericka Arguedas knew they needed a tool that would easily integrate with their current tech stack so their team could leverage data for a unified client experience.
After searching for a while, RXSG came across Sendlane — the best email marketing solution for their needs. The platform’s intuitive and powerful email and SMS features made it easy to implement a multi-channel strategy. Plus, the transition was a breeze thanks to their dedicated Customer Success & Implementation managers! Together, they were able to integrate their BigCommerce store and apps like Justuno to start funneling data under one roof.
How Sendlane helped
Before making the switch, the RXSG team was unsure how automations worked. But the Sendlane support team quickly went to work teaching Ericka and team how to build email and SMS automations from scratch.
With Sendlane, RXSG was able to boost their revenue and click rates by enriching customer profiles with relevant emails and valuable data using the Justuno integration to segment and send high-converting email & SMS.
To top it off, the RXSG team was also able to reach new customers to subscribe easily through multiple channels by implementing automated email & SMS campaigns.
3. Skybound Entertainment Increase Open Rates by 80%
Skybound Entertainment is a business born out of a single comic book that was adapted into a long-standing hit TV series. The Walking Dead might have taken a long time to develop a loyal fanbase, but today it is at a point where it is generating high revenue volumes for the company. This has allowed them to invest in new projects as well as improve their existing marketing efforts, with a prominent focus on generating eCommerce sales.
A slow start for email engagement
Having never really prioritized email marketing as part of their customer value and growth strategy, Skybound Entertainment wasn’t too fussy about the provider they worked with. However, once their audience started to grow exponentially, it became obvious that they were going to need marketing automation software that could help them better manage their email master list. They were hoping to find a provider that could save them both time and energy so they could focus on developing the business in other areas.
Big master list, no segments
Despite having grown their email lists to two million subscribers, they were still receiving low engagement on their email marketing campaigns. The problem was clear: their existing provider did not have a feature in place to break their master list into different audience segments that could be targeted individually with different messages.
Mass emails to a bulk audience consisting of people with very different interests are typically coupled with low open and engagement rates. Once Sendlane was brought in, we were able to help update the existing master list. The result was better targeting, with open rates skyrocketing to as much as 80% (that’s four out of every five recipients) for some campaigns.
4. Grey Ghost Gear’s Email Revenue Attribution Jumps From 1.8% to 34%+ After Switching To Sendlane
It started with an unexpected change to their pricing plan. Then, the changes to their Terms of Service and the ESP’s updates surrounding GDPR required them to jump through multiple hoops before they could send out a single campaign.
Understandably, it was starting to be too much to deal with. That was when Ryan began to look at the revenue they were generating after these changes, which became the turning point in starting a search for a new email marketing platform.
Ryan began putting together a list of must-haves Grey Ghost Gear would need from another email marketing platform. Aside from making it easier to actually send emails, there were a few more boxes that needed ticking.
At the top of the list was better deliverability to help increase CTR and, ultimately, revenue. Next, the need for top-notch customer service with a more one-on-one feel. Lastly, the new platform had to incorporate intelligent email marketing automations — something that was entirely non-existent on their current ESP at the time.
Soon enough, Ryan came across Sendlane and signed up for a free trial. From the first call with Sendlane’s customer service team, Ryan was impressed by the level of insight and help the team members gave. It was a refreshing change of pace from what he and his team at Grey Ghost Gear were accustomed to.
5. Strawberry Hill Baking Company Drives $42,000+ Revenue During Holiday Campaigns with Sendlane
Because of his tech background, Marc is a big believer in the importance of innovation in products. He knew from experience products that stopped innovating couldn’t keep up with customers' needs.
Initially, they started using Constant Contact as an email provider. Then they moved through a few other tools, including Klaviyo, trying to find an ESP that didn't come with a steep learning curve without losing eCommerce capabilities like automation and SMS.
As he started his search, Marc eventually stumbled across Sendlane. After giving it a try, he fell in love with the important marketing features like browser behavior tracking and ease of use.
When Sendlane recently added SMS to the platform, Marc went to work using Sendlane’s email and SMS opt-in features to collect content and grow their list. Their SMS list increased to 2500+ in just a couple of months right in time for Black Friday and Holiday season shopping.
6. Wellgrove Health Harnesses Sendlane's Intuitive Platform to Create Powerful Marketing Automations
Dustin, President of Boundary Bend Wellness, has always known two things: That olives are a powerful antioxidant he swears by, and email marketing is the name of the game in eCommerce business.
After coming on board with the company, Dustin started diving deep into the areas of business that were generating revenue.
As they started pushing out various email marketing campaigns on their current platform, he found that the interface was hard to navigate, the open-rates weren’t anything to write home about, and the email automation features were non-existent.
Wellgrove continued to work on growing their brand. All the while, Dustin kept an eye out for a new email marketing platform worth trying out. At the suggestion of a developer he worked with, he signed up for a free trial with Sendlane and soon enough was on a call with an Account Manager.
Our platform’s influence
Our platform’s role was predominantly to do housekeeping on the existing email list (which at that point had been cut down to 200,000 people after a re-engagement campaign). From the new segments, the Skybound Entertainment team was able to better study their audience, adapt their thinking, and come up with new ideas to keep their target audience interested and engaged.
On top of helping them streamline the way they spoke to their audience, the Skybound team also gained a trusted supplier in the process. We do our best to understand the individual needs of each and every one of our clients, aligning these with the visions they have for growing and expanding their operations over time.
These case studies have showcased the effectiveness of email marketing for eCommerce-focused businesses. If yours is looking to grow its revenue from online sales, it might be a good time to think about making the switch to Sendlane. We love working with all different industries and business sizes, from startups to major brands. We are here to introduce efficient marketing automation into your operations, saving you time and allowing you to redirect company resources wherever else they might be needed.
Partner with Sendlane and it won’t be long before it’s smooth sailing for your email marketing strategy and campaigns, leaving room for your team to focus on generating inspiring content ideas for the audience segments you’re targeting. Get in touch with us today to find out more about how we can help you get there!
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